TRANSFORMING DATA INTO INFORMATION
PRODUCTS & SERVICES
MAD Software provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. “MAD” offers personal attention and value to every client, every time, and our commitment to customer service is second to none. “MAD’s” comprehensive, tactical information technology services include; core infrastructure management using advanced toolsets supported by our 24/7 Enterprise Operations Center, managed cloud, and Digital Security Services. We also provide end-user service, and support, including 24/7 applications support, business continuity, big data integration services along with expert IT consulting.
PROFESSIONAL SERVICES
Understanding your particular goals, core business processes & technology stack.
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SYSTEMS
SECURITY
IT Security for your business, your assets & your data from unauthorized access to modification.
CONNECT U
CLOUD
Hosting services that are provided to customers via multiple connected servers that comprise a cloud.
ACCESS
ANYWHERE
Allowing access to files & data from multiple devices with secure, reliable performance.
BUSINESS
CONTINUITY
Maintaining IT Services to allow a business to continue to operate In the event of a disaster or data compromise.
BUSINESS
APPLICATIONS
Hosting, managing, & supporting business systems & applications with our subject matter experts.
​We create data integration and functionality that is lacking – but critical – in our customers’ core solutions. Our integration platform is a data bridge between enterprise software applications. CONNECT U allows data to flow between third party systems which minimizes manual processes and provides higher efficiency.
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➤ Increase revenue & profits
➤ Increase Productivity
➤ Make IT a business asset
➤ Manage risk & IT security
BUSINESS GOALS & OBJECTIVES
1
➤ Access hardware, software
➤ Analyze service levels, technology
➤ Develop improvement roadmap
TECHNICAL CONSULTING REMEDIATION
4
➤ Network monitoring, patching
➤ Cloud hosting, Azure, Hybrid
➤ Expert support
➤ IT Security Services
➤ IT Consulting Services
➤ SSAE 18 SOC II Data Centers
➤ Applications support, Office 365
➤ Disaster Recovery Services
CORE INFRASTRUCTURE
MANAGED SERVICES
5
➤ Management of servers, routers, storage, backups
➤ Improved IT operations maturity
➤ Incident & problem management
➤ Advanced trouble ticket management system
➤ Flexible service level agreements
IT OPERATIONS MANAGEMENT
PROCESS IMPROVEMENT
6
➤ Expert support services
➤ IT Security & Compliance
➤ Waterfall & Agile methodologies
➤ Incident & Problem Management
TECHNICAL PROBLEM, IT PROBLEM
2
➤ Virtual CIO
➤ Access to IT professional services
➤ Access to tools & skills
➤ Flexible support plans
SHARED SERVICES, BUSINESS PARTNERSHIP
3
➤ IT becomes agile, stable
➤ Costs are managed & controlled
➤ IT becomes a business asset
➤ IT is a competitive advantage
BUSINESS
FOCUS
7
MANAGED IT SERVICES
“MAD” blends speed, agility, and simplicity in scaling and managing information technology infrastructure. With access to best-in-class certified technology experts, toolsets, hardware, and software. We offer organizations a total IT infrastructure management solution. “MAD” provides comprehensive Monitoring, Management, and Help Desk, along with Cloud Hosting.
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➤ IT Consulting Services
➤ Security Management Services
➤ Project and Program Management
➤ IT Management and Support
➤ Cloud Hosting Services
➤ Application Services
➤ Comprehensive IT Outsourcing
